Technology Support

Click here for videos to support you and your child with remote learning!  

Device Repair/Support Request Form

If you need assistance in repairing a device please click here to complete this form. Please fill out the form and follow the directions for device drop-off and pickup. If your repair is longer then 30 minutes, you will receive a loaner device if available. You can email help.desk@edison.k12.nj.us for device status updates.

Wifi Support: 

ALTICE / OPTIMUM WIRELESS NETWORK – FREE INTERNET ACCESS

During this time of a state of emergency, the Altice / Optimum Company has opened their wireless network to the Edison Community for free.  See an optimumwifi-emergency SSID as an available wireless network.

  • Go to you Wireless Network Icon 
  • Search on optimumwifi-emergency SSID
  • Once you see optimumwifi-emergency - click on the SSID 
  • You will automatically connect & authentic to the network 
  • You now have Internet access

Click here for more detailed instructions. 

Technical Support Request Form

The best way to get general technical help from the Online Learning Help Desk is to e-mail the Online Learning Help Desk at help.desk@edison.k12.nj.us. Help Desk e-mail is monitored throughout the workday. A Help Desk staff member will contact you within 4 hours during normal business hours of 9:00 a.m. to 3:00 p.m. Monday through Friday. 

Staff Walk-In Assistance

Online Learning Help Desk staff is available during normal business hours via a scheduled appointment, Monday through Friday during normal business hours of 9:00 a.m. to 3:00 p.m. This will be scheduled via email through our Online Learning Help Desk at help.desk@edison.k12.nj.us

Off Hours - Make an Appointment

If normal business hours do not fit into your schedule or you need additional help beyond walk-in assistance, contact the Online Learning Help Desk at help.desk@edison.k12.nj.us  to set up an appointment with a member of the Help Desk staff or schedule a remote troubleshooting session.

Call the Help Desk

The Help Desk may be reached at 732.452.4998, Monday through Friday between the hours of 9:00 a.m. and 3:00 p.m.  If no one is available to take your call, please leave a message and your call will be returned no later than the next business day.