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Device Repair/Support Request Form
If you need assistance in repairing a device please click here to complete this form. Please fill out the form and follow the directions for device drop-off and pickup. If your repair is longer then 30 minutes, you will receive a loaner device if available. You can email firstname.lastname@example.org for device status updates.
ALTICE / OPTIMUM WIRELESS NETWORK – FREE INTERNET ACCESS
During this time of a state of emergency, the Altice / Optimum Company has opened their wireless network to the Edison Community for free. See an optimumwifi-emergency SSID as an available wireless network.
- Go to you Wireless Network Icon
- Search on optimumwifi-emergency SSID
- Once you see optimumwifi-emergency - click on the SSID
- You will automatically connect & authentic to the network
- You now have Internet access
Click here for more detailed instructions.
Technical Support Request Form
The best way to get general technical help from the Online Learning Help Desk is to e-mail the Online Learning Help Desk at email@example.com. Help Desk e-mail is monitored throughout the workday. A Help Desk staff member will contact you within 4 hours during normal business hours of 9:00 a.m. to 3:00 p.m. Monday through Friday.
Staff Walk-In Assistance
Online Learning Help Desk staff is available during normal business hours via a scheduled appointment, Monday through Friday during normal business hours of 9:00 a.m. to 3:00 p.m. This will be scheduled via email through our Online Learning Help Desk at firstname.lastname@example.org
Off Hours - Make an Appointment
If normal business hours do not fit into your schedule or you need additional help beyond walk-in assistance, contact the Online Learning Help Desk at email@example.com to set up an appointment with a member of the Help Desk staff or schedule a remote troubleshooting session.
Call the Help Desk
The Help Desk may be reached at 732.452.4998, Monday through Friday between the hours of 9:00 a.m. and 3:00 p.m. If no one is available to take your call, please leave a message and your call will be returned no later than the next business day.